Question 1

What do I need to sign up?

Accepted Answer

You need:
- **Students:** A university email from a partner or supported institution. **Young professionals:** Your personal or work email.
- To be at least 18 years old
- A valid government ID for verification (required after signup)
- About 5–8 minutes to complete the compatibility quiz

Students and young professionals are matched in separate pools. Both groups use the platform for free.

Question 2

Is Domu Match only for students?

Accepted Answer

No. Domu Match serves both **students** (18+) and **young professionals**. Each group has its own matching pool - students are only matched with students, and young professionals with young professionals. Sign up with your university email if you're a student, or with your personal/work email if you're a young professional. Both get free access.

Question 3

Can I use my personal email address?

Accepted Answer

**If you're a student:** Use your university email - this is required for verification and university partnerships.
**If you're a young professional:** Yes, use your personal or work email. We verify young professionals through a separate flow.

If you don't have a university email (students) or have trouble with verification, contact support at domumatch@gmail.com

Question 4

How long does onboarding take?

Accepted Answer

Most users complete the compatibility quiz in 5–8 minutes. However, you can:
- Save your progress and return later
- Take breaks between sections
- Review and edit your answers anytime

The quiz is designed to be thorough but not overwhelming. Take your time to give honest, thoughtful answers for the best match results.

Question 5

Is ID verification required?

Accepted Answer

Yes - for matching and chat, everyone needs to complete identity verification. That way you're not messaging bots or fake profiles.

It's a quick Persona check (selfie + government ID). Students also use their university email; young professionals use their own email plus the same ID check.

We don't keep your ID photos - see **What happens to my ID photos?** for the full plain-language version.

Question 6

Do you store my ID photos or selfie?

Accepted Answer

No. Domu Match does not store your ID photos or selfie. Persona runs that part of the check on their secure flow.

We keep a pass/fail confirmation so we know you're verified, plus limited match details for a short time (about 4 weeks) so we can confirm name/age and help stop banned people from coming back. After that, those detailed fields are scrubbed. Other users never see your ID.

Read **What happens to my ID photos?** for the full breakdown.

Question 7

How long does verification take?

Accepted Answer

Most verifications are automatic and completed within 1-2 minutes. However:
- Complex cases may require manual review (up to 24 hours)
- Weekends and holidays may have longer processing times
- You'll receive an email notification once verified

If your verification is taking longer than 24 hours, contact support.

Question 8

Can I change my email address?

Accepted Answer

You can change your email address, but it must still be a university email address. To change it:
1. Go to Settings > Account
2. Click "Change Email"
3. Enter your new university email address
4. Verify the new email address

Note: You cannot switch from a university email to a personal email.

Question 9

What factors are considered in matching?

Accepted Answer

The algorithm considers 40+ factors across five main categories:
- Personality compatibility (communication, values, conflict resolution)
- Schedule alignment (sleep patterns, study habits, routines)
- Cleanliness preferences (standards, schedules, organization)
- Social preferences (guests, noise, activities)
- Academic affinity (university, program, faculty, study year)

All factors are weighted to prioritize the most important compatibility areas.

Question 10

Why am I not getting matches?

Accepted Answer

Common reasons for few or no matches:
- Incomplete profile or compatibility quiz
- Very restrictive preferences or too many dealbreakers
- Limited users in your area/university
- Recent account creation (matches generate daily)

Try: Completing all sections, reviewing dealbreakers, being more flexible, and waiting 24-48 hours for new matches.