Question 1

What do I need to sign up?

Accepted Answer

You need:
- A university email address from a partner institution
- To be at least 17 years old
- A valid government ID for verification (required after signup)
- About 15-20 minutes to complete the onboarding questionnaire

Question 2

Can I use my personal email address?

Accepted Answer

No, you must use your university email address. This is required for:
- Security and verification purposes
- Ensuring all users are legitimate students
- University partnerships and integrations

If you don't have a university email or are having trouble accessing it, contact support at support@domumatch.com

Question 3

How long does onboarding take?

Accepted Answer

Most students complete the onboarding questionnaire in 15-20 minutes. However, you can:
- Save your progress and return later
- Take breaks between sections
- Review and edit your answers anytime

The questionnaire is designed to be thorough but not overwhelming. Take your time to give honest, thoughtful answers for the best match results.

Question 4

Is ID verification required?

Accepted Answer

Yes, ID verification is required for all users. This ensures:
- Platform safety and security
- All users are legitimate students
- Compliance with university partnerships
- Protection against fraud and scams

Verification is quick and secure, using trusted third-party providers.

Question 5

How long does verification take?

Accepted Answer

Most verifications are automatic and completed within 1-2 minutes. However:
- Complex cases may require manual review (up to 24 hours)
- Weekends and holidays may have longer processing times
- You'll receive an email notification once verified

If your verification is taking longer than 24 hours, contact support.

Question 6

Can I change my email address?

Accepted Answer

You can change your email address, but it must still be a university email address. To change it:
1. Go to Settings > Account
2. Click "Change Email"
3. Enter your new university email address
4. Verify the new email address

Note: You cannot switch from a university email to a personal email.

Question 7

What factors are considered in matching?

Accepted Answer

The algorithm considers 40+ factors across five main categories:
- Personality compatibility (communication, values, conflict resolution)
- Schedule alignment (sleep patterns, study habits, routines)
- Cleanliness preferences (standards, schedules, organization)
- Social preferences (guests, noise, activities)
- Academic affinity (university, program, faculty, study year)

All factors are weighted to prioritize the most important compatibility areas.

Question 8

Why am I not getting matches?

Accepted Answer

Common reasons for few or no matches:
- Incomplete profile or questionnaire
- Very restrictive preferences or too many dealbreakers
- Limited users in your area/university
- Recent account creation (matches generate daily)

Try: Completing all sections, reviewing dealbreakers, being more flexible, and waiting 24-48 hours for new matches.

Question 9

How accurate are compatibility scores?

Accepted Answer

Compatibility scores are based on your questionnaire answers and provide a good starting point, but:
- They're not guarantees of success
- Real compatibility includes factors beyond the questionnaire
- Conversation and meeting in person provide additional insights
- Flexibility and communication matter more than perfect scores

Use scores as a guide, but trust your judgment and conversations.

Question 10

Why is there a message limit?

Accepted Answer

The rate limit (30 messages per 5 minutes) exists to:
- Prevent spam and harassment
- Protect all users from abuse
- Maintain a safe communication environment
- Comply with platform safety standards

If you need to send more messages, wait a few minutes between batches.