Question 1

Is Domu Match really free for students?

Accepted Answer

Yes, Domu Match is completely free for all students in the Netherlands. There are no hidden fees, no premium tiers, and no charges for messaging or viewing matches. We believe finding a compatible roommate should be accessible to everyone.

Question 2

Who can use Domu Match?

Accepted Answer

Domu Match is available to students aged 17+ who are enrolled at Dutch universities and universities of applied sciences. You need a valid university email address to sign up and verify your student status.

Question 3

How do I sign up?

Accepted Answer

Simply click "Get Started" on our homepage, create an account with your university email, complete our compatibility questionnaire (takes about 10-15 minutes), and you'll start receiving matches immediately.

Question 4

What universities does Domu Match work with?

Accepted Answer

We partner with 50+ Dutch universities including UvA, VU Amsterdam, EUR, Utrecht University, TU Delft, Leiden University, Radboud University, and many more across the Netherlands.

Question 5

Do I need to find housing first before using Domu Match?

Accepted Answer

No! You can use Domu Match whether you're looking for roommates for an existing apartment or searching for housing together with potential matches. Many users find their roommate first, then search for housing together.

Question 6

How does Domu Match verify students?

Accepted Answer

We verify all users through their university email address. This ensures that only legitimate students can access the platform. We also integrate with Dutch university systems where possible for additional verification.

Question 7

Is my personal information safe?

Accepted Answer

Yes. We're fully GDPR compliant and take data protection seriously. Your personal information is encrypted, never sold to third parties, and you have complete control over what information you share with matches.

Question 8

Can I report suspicious behavior?

Accepted Answer

Absolutely. Every profile has a report button. Our safety team reviews all reports within 24 hours and takes appropriate action, including account suspension or permanent bans for serious violations.

Question 9

What information is visible to other users?

Accepted Answer

Your first name, university, program, and the information you choose to share in your profile are visible to matches. Your email, phone number, and exact address are never shared unless you choose to share them directly.

Question 10

Do you conduct background checks?

Accepted Answer

We verify student status through university emails. We do not conduct criminal background checks, but we do have strict community guidelines and remove users who violate our terms of service.

Question 11

How does the matching algorithm work?

Accepted Answer

Our algorithm analyzes 40+ compatibility factors including sleep schedules, cleanliness preferences, social habits, study routines, noise tolerance, and personality traits. We use science-backed research on roommate compatibility to weight these factors appropriately.

Question 12

What is a compatibility score?

Accepted Answer

The compatibility score (0-100%) indicates how well you match with another student based on lifestyle factors. Scores above 70% indicate good compatibility, above 80% indicates excellent compatibility, and above 90% indicates exceptional compatibility.

Question 13

Can I see why I was matched with someone?

Accepted Answer

Yes! Unlike other platforms, we believe in explainable AI. When you view a match, you can see exactly which factors contributed to your compatibility score and which areas might require compromise.

Question 14

Can I filter my matches?

Accepted Answer

Yes. You can filter matches by university, program, gender (if relevant to your housing situation), location preferences, and move-in timeline. However, we encourage you to review all high-compatibility matches.

Question 15

How often do I get new matches?

Accepted Answer

New matches appear as new students complete their profiles. Most users receive 3-10 high-quality matches per week. The more complete your profile, the better matches you'll receive.

Question 16

What if I have no matches?

Accepted Answer

This is rare but can happen in smaller university cities or for very specific requirements. Try adjusting your filters, completing all profile sections, and ensuring your preferences aren't too restrictive. Contact support if you still have no matches after a week.

Question 17

How do I message potential roommates?

Accepted Answer

Once you have a match, simply click their profile and start a conversation through our secure in-app messaging. We provide conversation starters to break the ice!

Question 18

Can I video call matches before meeting?

Accepted Answer

Yes! We offer secure video chat within the platform so you can meet face-to-face before committing to meeting in person. This is especially helpful for international students.

Question 19

What should I ask potential roommates?

Accepted Answer

Focus on daily living habits: sleeping schedules, guests policies, cleaning routines, shared expenses expectations, and deal-breakers. Our platform provides suggested questions based on compatibility factors.

Question 20

How many roommates can I match with at once?

Accepted Answer

You can message unlimited matches simultaneously. We recommend having conversations with 3-5 potential roommates at a time to give each conversation proper attention.

Question 21

Can I search for multiple roommates for a larger apartment?

Accepted Answer

Yes! You can indicate you're looking for multiple roommates, and we'll match you with individuals or groups who are also seeking larger shared accommodation.

Question 22

Does Domu Match provide housing listings?

Accepted Answer

We focus on roommate matching, not housing listings. However, we provide resources and partnerships with housing platforms to help you find accommodation once you've found compatible roommates.

Question 23

What is the average rent in Amsterdam/Rotterdam/Utrecht?

Accepted Answer

Amsterdam: €450-€1,200/month, Rotterdam: €350-€650/month, Utrecht: €450-€700/month. Prices vary significantly by neighborhood and room type (private vs. shared).

Question 24

Should I sign a lease before finding roommates?

Accepted Answer

We recommend finding compatible roommates first, then searching for housing together. This ensures all parties are committed and reduces the risk of incompatible living situations.

Question 25

Can international students use Domu Match?

Accepted Answer

Absolutely! Domu Match is perfect for international students. You just need to be enrolled at a Dutch university with a valid student email address.

Question 26

How do I update my profile?

Accepted Answer

Go to Settings > Profile and update any information. Your matches will automatically be recalculated if you change significant preferences.

Question 27

Can I delete my account?

Accepted Answer

Yes. Go to Settings > Privacy > Delete Account. Your data will be permanently deleted within 30 days in compliance with GDPR. You can reactivate within 7 days if you change your mind.

Question 28

I forgot my password. How do I reset it?

Accepted Answer

Click "Forgot Password" on the login page. We'll send a reset link to your university email address. Links expire after 24 hours for security.

Question 29

Is there a mobile app?

Accepted Answer

Currently, Domu Match is a web application optimized for mobile browsers. A dedicated mobile app is planned for future release.

Question 30

My university email changed. How do I update it?

Accepted Answer

Contact support at support@domumatch.com with your old and new university email. We'll verify both emails and update your account within 24-48 hours.

Question 31

Will Domu Match always be free?

Accepted Answer

Yes. Domu Match is free for students and will always remain free. We may introduce premium features for universities in the future, but core student features will remain free.

Question 32

How does Domu Match make money?

Accepted Answer

We partner with universities and receive support from educational institutions who see value in reducing housing-related conflicts and improving student wellbeing.

Question 33

My university isn't listed. Can I still use Domu Match?

Accepted Answer

If you have a Dutch university email address (@*.nl), you can sign up. Contact us at info@domumatch.com to request official partnership with your institution.

Question 34

Why am I not receiving matches?

Accepted Answer

Ensure your profile is 100% complete, your preferences aren't too restrictive, and your account is verified. Most users receive matches within 48 hours of completing their profile.

Question 35

I can't verify my email address

Accepted Answer

Check your spam folder. If you still don't see the email, request a new verification link from Settings. Use your official university email (@university.nl format).

Question 36

Messages aren't sending

Accepted Answer

Check your internet connection. If the problem persists, try logging out and back in. Contact support if issues continue.

Question 37

How do I contact support?

Accepted Answer

Email support@domumatch.com or use the in-app help center. We respond to all inquiries within 24 hours during business days.

Frequently Asked Questions

Getting Started

Safety & Verification

Matching Algorithm

Using the Platform

Finding Housing

Account & Technical

Pricing & Universities

Troubleshooting

Still Have Questions?